FAQS: Base FAQs
All the contact lenses and related products that are sold on Welovelenses are original products and are all sourced directly from the manufacturers. Since our business is dedicated in its entirety to eyecare we have developed long-standing relationships with the leading international contact lens companies, namely, Johnson & Johnson, Ciba Vision ( ALCON ) and Bausch and Lomb, thus assuring safety product standards.
All products originate within the EU.
If you are not satisfied with your lenses or any other product purchased from Welovelenses, and they are returned UNOPENED, have not been tampered with and can be used for resale you may return them within 21 DAYS of receiving the goods. Read more about our Return Policy.
YES, if the products are UNOPENED, have not been tampered with and can be used for resale, you may return them within 21 DAYS of receiving the goods and we will replace them according to your requests.