• Do I have to create an account to order from Welovelenses?

Yes, for security reasons, you will need to create an account to place an order. We have created a very simple and uncomplicated system, which only takes a few minutes. This also allows you to avail of the ‘Re-order’ option so you access and re-order your previous purchase with a simple click, making it as easy as possible for you to replenish your contact lenses.

• How do your prices compare to competitors?

We are very competitively priced and are offering you, as the end user, a significant saving when compared to standard retail prices. However, do not let the price mislead you, as we endeavour to offer the best possible customer service by making buying from us not only price worthy but easy, quick and secure too, while always keeping eyecare health and safety at the forefront of everything we do.

• What payment securities do you offer to make online ordering safe?

Advancements in web technology ordering online has got safer than ever. To help ensure that you shop safely yet in as easy a manner as possible Welovelenses adopts Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. All transactions processed on Welovelenses are done using a secure online payment gateway that encrypts your card details in a secure host environment. Therefore, our credit and debit card payments are processed through reliable and proven partners, including PayPal, and we do not keep any record of your banking information.

• How do I pay through Paypal?

Paying through PayPal is simple. During checkout, you will be able to select PayPal as your payment method. You will then be directed to PayPal´s secure page, where you can enter your personal and credit card information. PayPal will also provide you with a notification. In order to pay through Paypal for future orders without re-entering your personal and payment information, you can create a free account with PayPal. Merely log on to www.paypal.com and follow the easy instructions.

• Are taxes (VAT) included in your prices?

Yes. All our prices include VAT which is chargeable in all countries of the European Union. For deliveries outside the European Union, VAT will be deducted from the invoice and any customs charges will be the responsibility of the receiver.

• How long does it take for an order to be dispatched?

If orders are placed before 1pm CET on working days these will most likely be processed and dispatched on the same day thus making your delivery time shorter. Orders placed after 3.30pm CET or on weekends or local public holidays will not be processed until the following business day. As soon as your order is dispatched we will send you an e-mail to inform you.