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Can I confirm that I will receive original products when I order from Welovelenses?
All the contact lenses & related products that are sold on Welovelenses are sourced directly from the manufacturers. Since our business is dedicated in its entirety to eyecare we have developed long-standing relationships with the leading international contact lens companies, namely, Johnson & Johnson, Ciba Vision & Bausch & Lomb, thus assuring safety product standards.

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How are you able to offer such competitive prices allowing such great savings off retail pricing?
Being that we source all our products from the manufacturers we can offer better savings, in addition, our VAT rate is only 5% which is far less than that in major European countries, thus translating into more price reductions for you.

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On which products do you offer Free Shipping?
Free Shipping is valid on the purchase of contact lenses and all other products, with the exception of bulky contact lens solutions, namely, 360ml bottles.

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How can I make it safer and more secure to receive my goods using free shipping?
We strongly recommend that for just €1.50 extra per order you avail of the option of REGISTERED MAIL. This allows you to track your package and gives you a better guarantee of safe receipt, for added peace of mind.

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If I want my order to arrive faster what are my options?
Upon extra payment, if you wish to receive your goods FASTER and for the package to be TRACKABLE we offer an Express delivery system: EXPRESS delivery arrives in 1-2 days and is by far the safest and faster way for your to receive your goods. See Delivery for more details.

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Can I return products?
If you are not satisfied with your lenses or any other product purchased from Welovelenses, and they are returned UNOPENED, have not been tampered with and can be used for resale you may return them within 30 DAYS of receiving the goods.

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Can I exchange products?
YES, if the products are UNOPENED, have not been tampered with and can be used for resale, you may return them within 30 DAYS of receiving the goods and we will replace them according to your requests.

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